If you are managing the health of another, you can apply for proxy access. This provides access to the person's online account for:
- book and view appointments
- order medication
- access to medical records
Proxy access on behalf of children
People with parental responsibility for children have rights to access their children’s records. This is in most cases. Not all parents have parental responsibility. Proxy access for parent and guardian to a child’s record is a practice-level decision.
Proxy access on behalf of another adult
A person must be registered for online access at the practice where the patient they are acting for is registered. Proxy is the recommended alternative to sharing login details.
More Information
RCGP guidance on Proxy Access
Requesting Proxy Access to Health Records
We understand that sometimes a trusted family member or caregiver may need access to your health information to help manage your care. Proxy access allows another person to view your medical records and use online services on your behalf.
How to Request Proxy Access:
- Complete a Proxy Access Request Form - download the proxy access form here (DOCX, 30KB). Both the patient and the proxy must complete and sign it. (unless parent is requested proxy access for a child under 13 years old?
- Provide Identification Valid photo ID is required for both parties. This can be submitted in person or we can send you a text message for you to respond to.
- Review and Approval Our team will review the request to ensure it meets eligibility criteria. We may contact you for additional information if needed. Your request will be actioned within 28 days.
- Access Activation Once approved, the proxy will receive login details and can begin using online services such as appointment booking, repeat prescriptions, and viewing test results.
Your Privacy Is Our Priority Proxy access is granted with strict safeguards in place. You can revoke access at any time by contacting our team.