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I H Medical - Improving Health
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Comments & Complaints

I H Medical welcomes compliments, comments and complaints from anyone who uses our services.

As a Practice we are committed to listening to patients, relatives, carers and other visitors to the Practice and always willing to learn from user’s experience of our services.

Were appropriate we will act on any comments received and we will use your feedback to develop and improve our services.

We know that sometimes things can go wrong. Should you wish to complain about any aspect of our services please:

  1. Ask to speak to the Practice Manager who is available on Monday, Tuesday, Thursday and Friday am. If the Practice Manager is not available please leave contact details (email m92015wolverhampton@nhs.net or telephone) and the Practice Manager will contact you within 3 days; or
  2. Submit a written complaint setting out full details of the matters that concern you.

A copy of the Practice Complaint’s Policy is available at the Practice Reception Desk.

Patient Complaint Form (PDF, 160KB)

Advocacy Support

PALS can be contacted on 01902 695362

AGE UK can be contacted on 0800 055 6112

WHACS can be contacted on 0800 161 5600

Other advocates and links can be found on PHSO webpage

Further action

if you are dissatisfied with any outcome of your complaint you can ecalate this to

Parliamentary Haelth Service Ombudsman at either

Millbank Tower, Milbank,London,SW1 4QP

or

Citygate,Mosley Street, Manchester, M2 3HQ tel 0345 015 4033

www.ombudsman.org.uk

 

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I H Medical

Bilston Health Centre, Prouds Lane, Bilston, West Midlands, WV14 6PW

  • 01902 491410
  • m92015wolverhampton@nhs.net
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